Guides

Getting help

Where to go when something isn't obvious — FlowAI, these guides, then a person — and the fixes for the problems people run into most.

Updated 8 October 2026

Three places to look, quickest first. Most questions are answered by the first, and nearly all of the rest by the second — but a person is one email away whenever you'd rather.

1. Ask FlowAI

On Pro and Bespoke, FlowAI sits in the bottom-right corner of every screen. It has read these guides as well as your job, so it answers "how do I invite a client?" as readily as "what's left before plastering?" — and gives you the page it took the answer from, so you can read the rest.

It's on the Help page too, under the ? at the top of every screen: type the question there and FlowAI opens with the answer.

FlowAI follows the builder's plan

Clients and subcontractors have it on any job whose builder is on Pro or Bespoke. Everywhere else, the guides cover the same ground.

2. Search the guides

Every page of this documentation is searchable — from the Help page in the app, or from the box at the top of the documentation. The search finds the paragraph rather than just the page. The common problems, and what fixes them, are below.

3. Email a person

support.sitescope@kudu-digital.com — a person reads it and replies within two working days. Say which company you're with, what you were trying to do and what happened instead. A screenshot saves a round of questions.

The Email support button on the Help page starts the email for you, with your company and the address you sign in with already filled in.

A homeowner on a builder's job?

Anything about the job itself — a date, a price, a decision — is for your builder. Ask in the project's messages, where the answer stays on record. Email us about SiteScope itself: signing in, emails, something that isn't working.

Common problems

Give it a minute, then look in junk or spam — workplace mail filters are the usual reason. Send a new code on the code screen sends another; a code lasts up to an hour. If nothing comes, check the address you signed up with is spelt right, then email us.

I closed the page before typing the code in

Sign in with your email and password and you'll be asked for the code again. Or open the email on any device and press Enter my code: that page takes your email address and the code, so a code read on your phone works on a laptop.

I've forgotten my password

Forgot or change password on the sign-in page. The email has a code and a button: the button works on the device you open it on, and the code works on any device.

The invitation says it has expired or been used

Invitations last fourteen days, and a client's works once. Ask whoever invited you for a fresh one. An invitation that was emailed to you only works for that email address, so sign up with that one rather than another you use.

I'm not getting notification emails

Look at Notifications → Email. Set to Nothing, nothing is emailed. Otherwise only what you haven't already seen in the app is emailed, a few minutes after it happens — read it in the app first and no email follows. If they still don't come, check junk and add the sender to your contacts.

I'm getting too many emails

Notifications → Email → Things that need me sends only what needs you to do something; Nothing stops them altogether. Sign-up codes, password resets and invitations arrive either way.

FlowAI has disappeared

It comes with Pro and Bespoke. For a builder on either it's there from the first sign-in — answering questions about SiteScope until there's a project, then about the job too. For a client or a subcontractor it follows the builder's plan. If your company's plan doesn't include it, Settings → Plans says so. If it says this month's allowance is used, it's back on the 1st.

A tab I expected isn't there

Money, Payments and Choices come with Basic and above, and on a client's or a subcontractor's screen they follow the builder's plan. The site diary is never shown to clients. Aftercare appears once the job reaches practical completion.

A payment for my plan didn't go through

Settings → Plans → Manage billing to update the card. Nothing is switched off while the payment is retried, which carries on for about a fortnight.

I want to delete my account

Your profile — your initials at the top right, then Profile — and Delete account at the bottom. It asks for your password and for DELETE to be typed, then it's done, straight away. Your sign-in and your details go. If you're the only owner of a builder's company, the company goes too, with every project and file in it, for everyone — so if the business is carrying on without you, email support first and we'll hand it over. Anything you added to someone else's job stays on it, shown as from a former user. Can't sign in? /delete-account says how to ask by email.

I'd like the tour again

? at the top of any screen, then Take the tour again for the quick one, or Take the full tour to go page by page through everything — it picks up where you left it. Both are on the Help page too.

Notifications, email and remindersWhat lands where, and how to change it Using FlowAI wellWhat to ask it, and what it won't do Plans and limitsPaying, changing plan and what each includes Team, roles and who sees what

Still stuck?

1Ask FlowAI in the app — it has read these pages. Pro and Bespoke.
2Common problems, solved.
3Email support.sitescope@kudu-digital.com. We reply within two working days.