Notifications, email and reminders
What lands in the bell, what's emailed and when, the reminders SiteScope sends by itself, and how each person chooses how much follows them out of the app.
Updated 8 October 2026
Everything that happens on a job arrives in the app. How much of it follows each person out of the app — onto their phone, into their inbox — is theirs to choose, and changing it on one account changes nothing for anybody else.
Where notifications arrive
| Where | What | To change it |
|---|---|---|
| The bell | Everything, with an unread count. It is the record, so it is always on. | — |
| Your phone or computer | A push notification as it happens, on each device you've turned it on for. | Notifications → Turn on notifications, on that device |
| Anything you haven't seen in the app a few minutes after it happened. | Notifications → Email |
The email waits a few minutes on purpose. Someone working in the app sees it there, and opening a push notification counts as seeing it, so no email follows. Several at once arrive as one email listing them: a walk-round that logs eight snags sends one email, not eight.
Push on an iPhone
Add SiteScope to your home screen first (Share → Add to Home Screen), open it from there, then turn notifications on. Safari only allows push for an app on the home screen.
Choosing what's emailed
Notifications → Email has three settings, and the footer of every notification email links straight to it:
- Things that need me — the default. Decisions, approvals, invoices and payments, tasks, messages, snags, inspections, defects, incidents, safety sign-offs, people joining, enquiries and visits handed to you, and the reminders below.
- Everything — all of that, plus progress: diary entries, completed tasks, documents, quotes sent.
- Nothing — no notification emails at all.
Sign-up codes, password resets and invitations aren't notifications, so they arrive whatever this is set to.
Reminders SiteScope sends by itself
For the things that go wrong because nobody was counting the days. Each goes once — twice where it says so — and then stops: a chase that repeats every morning is one people learn to ignore, and an app that emails your customer every Monday about money is an app you would turn off.
| What | When | Who |
|---|---|---|
| A decision the client hasn't made | Two days before it's needed | The client and the builder |
| An invoice falling due | Three days before the due date | The client |
| An invoice gone overdue | Once, after the due date | The client and the builder |
| The end of a defects period | Thirty days before, and seven | The client and the builder |
| A monthly CIS return | Five days before the 19th, and once more if it's late | Company owners and admins |
| An enquiry nobody has contacted | After two days | Whoever it was given to, or the owners and admins |
They arrive like any other notification — in the bell, by push, and by email under Things that need me — so the setting above covers them too.
The emails SiteScope sends
| When | |
|---|---|
| A sign-up code | When you create an account. There's no link to click: type the code in, on any device. |
| A password reset | When you ask for one, with a code that works on any device as well as a button. |
| A security notice | When your password or email address is changed. |
| Welcome | When a builder sets up their company — the four steps to a first job. |
| An invitation | When somebody invites you to a job or a company using your email address. It comes from them by name, and only that address can accept it. |
| Notifications | As above, unless you've chosen Nothing. |
An email about a builder's job comes from them by name — "Mason & Sons via SiteScope" — so a client knows what it's about before opening it. To answer the builder, answer in the app: a reply to the email doesn't reach their project.
Why a code, and not a link
Workplace mail filters open every link in an email to check it's safe. A link that confirms an account when it's opened gets used up by the filter before the person ever clicks it, and they're told it has expired. A code can't be used up that way. It also means a code read on your phone works on your laptop.
SiteScope will never ask you for a code
Not by phone, not by email, not in a message. Anyone asking for one isn't us. Every button in a SiteScope email goes to SiteScope's own site and nowhere else.
Related
Still stuck?
- 1Ask FlowAI in the app — it has read these pages. Pro and Bespoke.
- 2Common problems, solved.
- 3Email support.sitescope@kudu-digital.com. We reply within two working days.